1. About this Privacy Policy

1.1 Grahame Gould Real Estate (ABN 47 272 580 210) is committed to protecting your privacy and complying with its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.2 Grahame Gould Real Estate provides real estate services, including property sales, marketing, and related services, to clients across the Albury–Wodonga region and surrounding areas.

1.3 This Privacy Policy explains how Grahame Gould Real Estate collects, holds, uses, and discloses personal information. References to personal information include sensitive information where applicable.

1.4References to “Grahame Gould Real Estate”, “we”, “us” or “our” refer to Grahame Gould Real Estate and its employees, contractors, and authorised representatives.

2. Consent

2.1 By providing personal information to Grahame Gould Real Estate, you consent to its collection, storage, use, and disclosure in accordance with this Privacy Policy and any other arrangements that apply between you and Grahame Gould Real Estate.

3. Changes to this Privacy Policy

3.1 Grahame Gould Real Estate may update this Privacy Policy from time to time. Any updated version will be published on our website or otherwise notified to you. Changes take effect from the date the updated Privacy Policy is published or communicated.

4. Personal Information We Collect

4.1 We may collect and hold personal information including, but not limited to:

  • Your name, address, and contact details (telephone, mobile number, email address).

  • Identification information where required by law or for property transactions.

  • Information relating to properties you own, lease, sell, purchase, or enquire about (including addresses, title details, zoning, compliance, and inclusions).

  • Details of enquiries, inspections, appraisals, and negotiations.

  • Information about services we provide or have discussed with you.

  • Information you provide through forms, surveys, feedback, or reviews.

  • Records of communications with our agents, staff, and contractors.

4.2 For certain services (including buying, selling, or leasing property), additional personal information may be required.

4.3 Where lawful and practicable, you may deal with us anonymously or using a pseudonym. However, in most cases, we will not be able to provide full real estate services without collecting identifiable personal information.

5. How We Collect Personal Information

5.1 We may collect personal information:

  • Directly from you (in person, by phone, email, online forms, or via social media).

  • From publicly available sources (such as property and land title records).

  • From third parties, including vendors, purchasers, landlords, tenants, solicitors, conveyancers, financial institutions, and property-related service providers.

6. Use of Personal Information

6.1 Grahame Gould Real Estate may use personal information for purposes including:

  • Providing real estate services, including sales, leasing, and marketing.

  • Responding to enquiries and requests.

  • Verifying identity and meeting legal or regulatory obligations.

  • Communicating with you about properties, transactions, or services.

  • Managing accounts, payments, and business operations.

  • Engaging service providers such as tradespeople, photographers, marketing agencies, insurers, and IT providers.

  • Complying with applicable laws and regulatory requirements.

6.2 We may use your personal information to send you marketing communications about our services or properties of interest. You may opt out of marketing communications at any time by contacting us (see clause 15).

7. Disclosure of Personal Information

7.1 We may disclose your personal information to:

  • Our employees, contractors, and authorised representatives.

  • Third-party service providers engaged to assist with our operations (including marketing, IT, mailing, and property-related services).

  • Professional advisers such as accountants, lawyers, and auditors.

  • Financial institutions for payment processing.

  • Government agencies, courts, or regulators where required or authorised by law.

  • Any other party where you have provided consent.

8. Cookies and Website Analytics

8.1 Our website may use cookies and similar technologies to improve user experience and analyse website usage.

8.2 Information collected may include browser type, referring website, pages viewed, and time spent on our website.

8.3 We may use third-party analytics and marketing tools such as Google Analytics and Meta (Facebook) Business tools.

8.4 You may disable cookies through your browser settings, however some website functionality may be affected.

9. Reviews and Testimonials

9.1 If you provide a review or testimonial, we may publish it (in whole or in part), including your first name and suburb, on our website or marketing materials unless you request otherwise.

10. Security of Personal Information

10.1 Grahame Gould Real Estate takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While we take data security seriously, no method of electronic transmission or storage is completely secure.

11. Overseas Disclosure

11.1 We may disclose personal information to service providers located outside Australia (for example, cloud hosting or IT support providers). Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Privacy Act 1988 (Cth).

12. Third-Party Websites

12.1 Our website may contain links to third-party websites. Grahame Gould Real Estate is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

13. Accessing and Correcting Personal Information

13.1 You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We may charge a reasonable fee for providing access where permitted by law.

14. Complaints

14.1 If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

14.2 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

15. Contact Details

Privacy Officer
Grahame Gould Real Estate
1103B Mate Street, North Albury, NSW, 2640

Email: grahame@grahamegouldrealestate.com.au 

Phone: 0412 480663